IST has planned a Citrix server maintenance for tonight, February 2, 2024, starting from 10 pm. This is to address the recent interruption of the Citrix servers rebooting on their own. This will cause an outage to the virtual desktops and apps. This maintenance will take about 2 to 3 hours. Please plan accordingly.

New Royal Society of Canada report says restoring trust in long-term care after COVID-19 requires federal and provincial action and leadership

(Ottawa, January 30, 2024) – The Royal Society of Canada (RSC) has released its latest report, Repair and Recovery in Long-Term Care: Restoring Trust in the Aftermath of COVID-19 (2020-2023) under the guidance of an expert Working Group and as part of the RSC Task Force on COVID-19.  

Three and a half years after the World Health Organization…

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On January 25, 2024, the Citrix environment will be undergoing scheduled maintenance to install cumulative update patches on a number of servers that run the Citrix environment. These patches resolved bugs and security vulnerabilities only. This maintenance is scheduled to begin at 10pm MST and could last up to 4 hours. This maintenance will affect all aspects of the Citrix environment (including HRDR), and it will be unavailable during this time.

To prepare for this scheduled outage, it…

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On Thursday Jan 11, 2024, there will be some maintenance on the URL https://agateway.nurs. ualberta.ca starting at 10pm, and lasting approximately 1-2 hours.

What is happening?

This URL resides on a physical server, and this server is being moved to a different data center on campus, while this move is happening, this URL will be unavailable.

What do users need to know/do?

Anyone who connects to Citrix resources through this URL will be disconnected from their Citrix session(s) at 10pm MST.…

Hello,

I just wanted to provide a notice that IST has configured the 4 virtual servers that run the Citrix environment to automatically reboot every Sunday morning at 2:00 am. Users will be notified 15 minutes prior and every 5 minutes until it is rebooted. This will be active for this upcoming weekend (Aug 20th).

This should help keep these servers running a bit leaner, as well as provide a time that Windows Updates can be applied consistently.

If you have any questions, please let me know.

Users who connect to the Faculty of Nursing's Citrix environment, which includes HRDR systems, from outside of Canada will need to first connect to vpn.ualberta.ca, then launch the Citrix resources. Instructions for the connecting to the Central VPN Service can be found here.

This will be temporary measure due to unforseen circumstances until sometime next week. We will send another update when users outside of Canada can access Citrix via previous methods.

Thank you,

IT Service Management (ITSM)
In…

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The Minister of Health, with the support of the Minister of Seniors, has been mandated to develop national standards on long-term care (LTC) and a Safe LTC Act to ensure seniors get the care they deserve. On January 31, 2023, the Government of Canada welcomed the release of complementary, independent LTC standards from CSA Group and the Health Standards Organization. Now that the national standards have been released, the Government of Canada is conducting engagement activities…