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March 28, 2018
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New commentary by Dr Estabrooks: Engagement-Capable Environments – No Less Challenging than other Large System Changes
Published in HealthcarePapers Volume 17, Issue 2: Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward
Abstract
Kuluski et al.'s (2017) argument for including a more advanced form of health system performance management centred on "the experience of care," raises the major challenge of creating and sustaining engagement-capable environments. Here I briefly address frameworks that may be useful in meeting this challenge – Complex Adaptive Systems, Innovation Diffusion, Whole System Change. I also offer a personal perspective drawn from a successful citizen engagement experience, concluding with a perspective on the numerous challenges we have or are in the process of overcoming compared to the challenges of engagement-capable environments.
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