Scheduled Igloo Maintenance

Just a reminder that Igloo will be performing maintenance on Saturday, May 10th. During the maintenance window listed below, users may receive a message stating that the Igloo platform is unavailable.

Date: Saturday, May 10th, 2025
Estimated downtime: 2 separate instances of less than 5 minutes of offline time
Approximate time: 1:00am to 6:00am ET, Saturday, May 10th, 2025

Impact: Users accessing their digital workplace during the offline time will see an Igloo offline…

Outage UPDATE

2024/08/30 12:45 - IST Support teams have reported the underlying issue should be resolved and most services have been restored. However a couple of servers are still being recovered so some applications may still be experiencing issues. We thank you for your patience and understanding as we work through this service outage.

2024/08/30 11:30 - IST Support agents are reporting an outage affecting Nursing Virtual Desktop computers due to server issues. This issue is impacting Desktop…

Outage ALERT

2024/08/30 11:30 - IST Support agents are reporting an outage affecting Nursing Virtual Desktop computers due to server issues. This issue is impacting Desktop and Application availability via Citrix. This includes HRDR resources.

Next Update (Estimated): 2024/08/30 12:30

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, please please visit the U of A Service Portal to…

Hello,

 We are pleased to inform you of the publication of the Safe Long-Term Care Act engagement: What we heard report. This report summarizes what Health Canada heard through in-person and virtual public consultations on proposed legislation to strengthen access to quality, safe, and equitable long-term care in Canada.

 The consultations process garnered wide-ranging and highly informative perspectives from health care organizations, academics, long-term care residents, staff and caregivers,…