At each Learning Congress, teams learned about the principles of Quality Improvement, how to conduct Plan-Do-Study-Act cycles, how to collect information and measure the effects of their changes and how to adapt, adopt or abandon their changes based upon their results. All of this happened whilst teams created, practised and adapted change ideas to improve the lives of their residents and also engaged the clinical teams on their units.
At the final Learning Congress, each team shared their journey through SCOPE, presenting stories of both success and failure. Care Aides talked about how SCOPE had empowered them to make these changes, had given them a greater sense of worth and had changed them, their way of looking at residents and allowed them to adopt new ways of doing.
Additionally, via the SCOPE Leadership Stream, senior sponsors and team sponsors came together on a monthly basis and at each Congress, to receive coaching on how to support the teams.