News
TREC has been experiencing on/off issues accessing Citrix and the HRDR for the past couple of weeks. It appears that these have been addressed, though users are asked to contact TREC's Data Manager, Augustine Amakiri (amakiri@ualberta.ca), in the first instance if local problems persist.
Thanks. Joel Minion
Citrix back online (19 November 2025 @ 14:15 MT)
The Canadian Institutes of Health Research – Institute of Health Services and Policy Research(IHSPR) and Canadian Association for Health Services and Policy Research (CAHSPR) are proud to announce the launch of two complementary awards recognizing excellence and impact in health services and policy research (HSPR): Article of the Year Award and Health Services and Policy Research Impact Award.
For further details, visit the announcement email or the CAHSPR Web site.
Application deadline for both awards: January 15, 2026
National Institute on Aging Webinar on Dementia (25 Sept 2025 12:00 - 13:00…
Dementia is one of the most pressing public health challenges of our time—currently impacting hundreds of thousands of Canadians and their families, with numbers projected to rise sharply in the coming decades. While some progress to address it has…
Webinar: Accessing Data through DASH
Learn how HDRN Canada's Data Access Support Hub (DASH) can help health researchers access multi-regional data.
CIHI is proud to support the upcoming webinar hosted by Canada’s Health Data Research Network (HDRN). As part of our commitment to fostering industry growth, we invite you to join this exclusive event.
Webinar: Accessing Data through DASH
Learn how HDRN Canada's Data Access Support Hub (DASH) can help health researchers access multi-regional data.
Are you a researcher seeking administrative health data from more than one province or territory? Looking for support in preparing your CIHR Fall…
Igloo Maintenance Alert
Saturday, 21 June 2025
Offline for 10-20 minutes between 01:00 and 06:00 ET
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Scheduled Igloo Maintenance
Just a reminder that Igloo will be performing maintenance on Saturday, May 10th. During the maintenance window listed below, users may receive a message stating that the Igloo platform is unavailable.
Date: Saturday, May 10th, 2025
Estimated downtime: 2 separate instances of less than 5 minutes of offline time
Approximate time: 1:00am to 6:00am ET, Saturday, May 10th, 2025
Impact: Users accessing their digital workplace during the offline time will see an Igloo offline…
Outage UPDATE
2024/08/30 12:45 - IST Support teams have reported the underlying issue should be resolved and most services have been restored. However a couple of servers are still being recovered so some applications may still be experiencing issues. We thank you for your patience and understanding as we work through this service outage.
2024/08/30 11:30 - IST Support agents are reporting an outage affecting Nursing Virtual Desktop computers due to server issues. This issue is impacting Desktop…
Outage ALERT
2024/08/30 11:30 - IST Support agents are reporting an outage affecting Nursing Virtual Desktop computers due to server issues. This issue is impacting Desktop and Application availability via Citrix. This includes HRDR resources.
Next Update (Estimated): 2024/08/30 12:30
This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, please please visit the U of A Service Portal to…
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