The fourth and final regional SCOPE Learning Congresses, held in April, were a true celebration, at which each team presented their work, shared their challenges and celebrated their achievements. 

Over the course of the last year, team members have, made paper aeroplanes, measured a banana, been challenged by Mr Potato Head, and played Pictionary – all in the name of improving the quality of care! On returning to their facilities, and supported by regular contact with the Quality Team, they have  worked extremely hard to improve the quality of life for their residents. For example, teams have used emojis for communication and helping to reduce pain; music to reduce responsive behaviours and a wall map of Canada to encourage mobility. They have been invited to share their work, not only at the facility level, but also at the organisational level, and even at national conferences.

The individual presentations were both moving and inspiring – Care Aides who had never had the opportunity before, stood in front of a room full of colleagues, decision makers and others, spoke proudly about their accomplishments, and the impact that their work has had on residents and their families. What was also evident, was the impact that SCOPE has had on the CAs themselves. Care Aides shared how SCOPE helped them to recognize their unique role as leaders in improving care. Team sponsors spoke about how rewarding it had been to watch the team grow, overcome obstacles that were as diverse as team breakups, staff shortages and flooded facilities, and yet still drive forward, changing culture and work processes as they did so.

It was a privilege for all the SCOPE team to be a part of Learning Congress 4, as it has been to watch these teams and their members become empowered throughout the course of the project.